Doubt turns into money back
The customer orders, hears nothing for days and starts googling. Without a story, doubt wins and the refund request lands in your inbox.
Refund flows
Fewer refunds, less hassle.
In dropshipping, refunds are one of your biggest cost drains. We do everything to prevent them: we think along on your entire refund strategy and build flows that catch doubt before the money has to go back. Every refund that can be avoided, we avoid. And every prevented refund is revenue you keep.
€1,000
one-off, incl. all CS templates
5
business days and everything is live
24/7
catches every refund request automatically
The problem
Every refund is a double loss.
Especially in dropshipping, refund requests usually come from doubt, not real regret. The delivery time feels long, the customer hears nothing and asks for their money back.
Revenue and costs gone
You lose the sale, still pay the transaction fees and your CS team burns hours on emails without a script.
Chargebacks lurking
Poorly handled refunds escalate into chargebacks. Those cost you money and your reputation with your payment provider.
How it works
This is how we cut your refund rate.
We first dig into where your refunds come from and think along on your returns policy. Then we build the flows in Klaviyo, custom to your brand and audience.
01
Thinking along on your refund strategy
We look at where your refunds come from: delivery time, expectations, product pages or policy. We tune the whole approach to that, in the interest of your margin.
02
Intercept smartly
Every request triggers the flow instantly, with a smart route per customer based on profile and history. No request slips through.
03
Steer toward withdrawal
The emails manage expectations and offer a better alternative: an exchange, credit or discount. The goal is simple: the refund off the table.
04
CS templates that close it out
For everything that needs personal contact, your team gets templates with the same goal: prevent refunds where possible, handle them cleanly where needed.
Refund requested
trigger
Check · profile & history
smart split
Route A
Strict path
Route B
Goodwill route
Steer toward withdrawal
exchange · credit · discount
Wait · smart timing
What you get
Everything included.
- Strategic thinking on your refund approach and returns policy
- Full refund and returns flow in Klaviyo
- Storytelling emails that steer toward withdrawal: exchange, credit or discount
- Smart routes per customer profile and refund history
- Every relevant email template for your CS team
- Live within 5 business days
Pricing
Standalone, or smarter in a package.
For the same €1,000, the Backend Package also gets you the shipping & storyline flows. Do the math.
Refund flows & template
Just the refund flows, incl. all CS templates.
€1,000 one-off
Choose standalone Backend Package
Refund flows + shipping & storyline flows: your entire back-end locked in.
€1,000 one-off
Choose Backend Combi Package
Front and back: every flow plus a month of campaigns.
€1,300 one-off
Choose Combi All prices excl. VAT. Indicative; final proposal follows a short call.
Get started
Ready to cut refunds?
Tell us briefly about your store and returns policy, and we'll immediately think along on where your refunds can be prevented. Free and no strings attached.