Doubt after purchase
The customer orders, hears nothing for days and starts googling. Without a story, doubt wins and the refund request follows.
Refund flows
Fewer refunds, less hassle.
In dropshipping, refunds are one of your biggest cost drains. We do everything to prevent them: we think along on your entire refund strategy and build flows that catch doubt before the money has to go back. Every prevented refund is revenue you keep.
€1,000
one-off, incl. all CS templates
5
business days and everything is live
24/7
catches every refund request automatically
The problem
Every refund is a double loss.
Especially in dropshipping, refund requests usually come from doubt, not real regret. The delivery time feels long, the customer hears nothing and asks for their money back.
Revenue and costs gone
You lose the sale, still pay the transaction fees and your CS team burns hours on emails without a script.
Chargebacks lurking
Poorly handled refunds escalate into chargebacks. Those cost you money and your reputation with your payment provider.
How it works
This is how we cut your refund rate.
We first dig into where your refunds come from and think along on your returns policy. Then we build the flows in Klaviyo, custom to your brand and audience.
01
Thinking along on your refund strategy
We look at where your refunds come from: delivery time, expectations, product pages or policy. We tune the whole approach to that, in the interest of your margin.
02
Intercept every request
The moment a customer requests a refund or shows doubt signals, the flow starts automatically. No request slips through.
03
Steer toward withdrawal
The emails manage expectations and offer a better alternative: an exchange, credit or discount. The goal is simple: the refund off the table.
04
CS templates that close it out
For everything that needs personal contact, your team gets templates with the same goal: prevent refunds where possible, handle them cleanly where needed.
Refund requested
trigger
Understanding + order status
immediately
Wait 1 day
Package on its way?
conditional split
Yes
Update + track & trace
No
Offer exchange or credit
Refund prevented, customer kept
What you get
Everything included.
- Strategic thinking on your refund approach and returns policy
- Full refund and returns flow in Klaviyo
- Storytelling emails that steer toward withdrawal: exchange, credit or discount
- Every relevant email template for your CS team
- Conditional splits on status and response
- Live within 5 business days
Pricing
Standalone, or smarter in a package.
For the same €1,000, Package 2 also gets you a month of campaigns. Do the math.
Refund flows & template
Just the refund flows, incl. all CS templates.
€1,000 one-off
Choose standalone Flow Custom
Refund flows + 1 month of email campaigns (worth €300) on top.
€1,000 one-off
Choose Flow Custom Flow Advanced
Every flow plus a month of campaigns, one story across your funnel.
€1,300 one-off
Choose Flow Advanced All prices excl. VAT. Indicative; final proposal follows a short call.
Get started
Ready to cut refunds?
Tell us briefly about your brand and returns policy, and we'll immediately think along on where your refunds can be prevented. Free and no strings attached.