“Where is my package?”
Every day of silence creates tickets. Your CS team answers the same question on repeat, while the answer is perfectly automatable.
Shipping & storyline flows
Bridge your delivery time with a story.
In dropshipping there's easily 10 to 14 days between ordering and delivery. That silence is exactly where doubt, tickets and refunds are born. Our storyline fills those days with updates that fit your brand, so your customer stays calm and even orders more.
€300
one-off, incl. upsell moments
14
days of delivery time bridged with one storyline
5
business days and everything is live
The problem
Silence after checkout is deadly.
After the order confirmation your customer often hears nothing for days. And a customer who hears nothing starts filling in the blanks themselves.
Doubt becomes a refund
The longer the silence, the bigger the chance the customer cancels or requests a refund before the package even arrives.
Missed revenue in transit
The days between order and delivery are actually the best days for an upsell. Without a flow, you leave that on the table.
How it works
Day by day, the right message.
We write a storyline that fits your brand, your market and your delivery time, and build it in Klaviyo.
01
A confirmation with character
The story starts right after the order: not a bare order confirmation, but a first chapter that builds trust.
02
Honest updates
At the right moments the customer gets an update that's true: what's happening, where the package is and what to expect.
03
Upsell at the right moment
In the middle of the storyline, when the customer is most invested, we offer a logical add-on or upgrade.
04
Track & trace checks
Conditional splits check the delivery status. Delivered? The flow ends neatly and asks for a review. Delayed? We explain it before the customer has to ask.
Order fulfilled
trigger
Personal thank-you
day 1
Wait 60h
Honest status update
day 3
Delivered yet?
conditional split
Yes
Flow ends
No
On its way 🚚
Without flows
Day 0 · confirmation … 14 days of silence … “Where's my package?”
With the storyline
-
Day 0
Order + first chapter
-
Day 1
Personal thank-you
-
Day 3
Honest update
-
Day 6
Storyline + upsell
-
Day 10
Track & trace check
-
Day 14
Delivered, review ask
storyline message upsell moment
What you get
Everything included.
- Full post-purchase storyline in Klaviyo
- Written around your brand, market and delivery time
- Upsell moments built into the flow
- Conditional splits on delivery and tracking status
- Connects seamlessly to your refund and marketing flows
- Live within 5 business days
Pricing
Standalone, or smarter in a package.
Standalone for €300, or in Flow Basics together with abandoned cart and a month of campaigns for €600.
Shipping & storyline flows
Just the storyline, incl. upsell moments and tracking splits.
€300 one-off
Choose standalone Flow Basics
Storyline + abandoned cart + 1 month of email campaigns (worth €300).
€600 one-off
Choose Flow Basics Flow Advanced
Every flow plus a month of campaigns, one story across your funnel.
€1,300 one-off
Choose Flow Advanced All prices excl. VAT. Indicative; final proposal follows a short call.
Get started
Ready to put your delivery time to work?
Tell us briefly about your store and delivery time, and we'll show you what your storyline could look like. Free and no strings attached.